Director of Customer Care * City Furniture - Customer Service in Tamarac, FL at City Furniture

Date Posted: 6/29/2021

Job Snapshot

Job Description

Job Title
Director of Customer Care

Job Description

We have a wonderful opportunity to join City Furniture's Corporate team as a Director of Customer Care. The primary function of this position is to oversee the call center processes, staffing, and customer experience, with a quality and customer focus. This position is responsible for communicating with the management team and facilitating change management for process improvements. This position meets and interacts with associates, consistently, presents the company’s vision and objectives professionally encourage associates to participate and maintain effective relationships with all departments and associates in a team-oriented environment.

The Director of Customer Care’s first 90 days will include a detailed new hire orientation, initial training plan, and a personalized development plan to help you reach your career goals.

The ideal Director of Customer Care is looking to build a career. With over 30 City Furniture and Ashley Home Store locations throughout Florida, City Furniture continues to be recognized as the top furniture company in South Florida and the top 30 nationwide. With planned local growth, plus growth in new markets over the next several years, the City Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates.


  • Comprehensive Health Insurance Package
  • Free Onsite Health Clinic (Tamarac)
  • 401k with employer match
  • Associate Discount Program
  • Onsite Cafeteria (Tamarac)
  • Tuition Reimbursement
  • Paid Vacation starting at 6 months
  • Paid Sick Time
  • Promote-from-within culture, with a lot of opportunities to grow
  • And MANY more

Job Requirements

Education - Bachelor’s Degree.

Work Experience - 10 years of related experience in customer service.

Computer Knowledge and Skills - Below is the list of the computer programs and software applications that are required for this position:

  • Microsoft Office (Outlook, Word, Excel, PowerPoint)

  • WMS (HighJump)